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About

Work

Contact

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About

Work

Contact

The Royal Richmond

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Website Design

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Redesign of the registration and first deposit journey to align onboarding with the refreshed product UI and improve clarity for new users across app and web.

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Evidence Gallery

(Client Review)

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Franklin turned Archin Design Studio’s ideas into clean brand. and perfectly aligned with our vision

John Watson

Founder, Archin Design Studio

(Project)

Next Project

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Customer Contact Drivers

Reduced customer support demand by analysing contact driver data and redesigning unclear messaging, flows, and error states across key user journeys.

Company -

bet365

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Role

Primary UX/UI Designer

Focus

UX Analysis & Insights

Friction Reduction

UX Writing & Messaging

Error & Edge Case Design

noise
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Customer Contact Drivers

Reduced customer support demand by analysing contact driver data and redesigning unclear messaging, flows, and error states across key user journeys.

Company -

bet365

Cover Image

Role

Primary UX/UI Designer

Focus

UX Analysis & Insights

Friction Reduction

UX Writing & Messaging

Error & Edge Case Design

noise
BG Image

Customer Contact Drivers

Reduced customer support demand by analysing contact driver data and redesigning unclear messaging, flows, and error states across key user journeys.

Company -

bet365

Cover Image

Role

Primary UX/UI Designer

Focus

UX Analysis & Insights

Friction Reduction

UX Writing & Messaging

Error & Edge Case Design

noise